Refund policy

At Eurolux Australia, we want you to be completely satisfied with your purchase.

Returns and Exchanges

We accept returns for refund or exchange on all new and unused products purchased from our website for up to 60 days from the date of purchase.

If more than 60 days have passed, we may be able to offer you a discount on a new product in exchange for your used item. Please contact us to discuss your options.

How to Return an Item

Before returning any item, please call or email us for detailed return instructions:

1300 137 881

info@eurolux-australia.com.au

All returned products must be shipped with proof of purchase (if available).
Please note that return shipping costs are the responsibility of the customer.

Postal returns:
Eurolux Australia Pty Ltd
PO Box 1335
Mona Vale NSW 1660

Courier deliveries:
c/o Eurolux Australia Pty Ltd
1/83 Bassett Street, Mona Vale NSW 2103
(Open 9am–4pm, Monday to Friday)

Refunds

Refunds of the purchase price will be issued to your original method of payment once the returned item has been received and inspected.