Returns Policy

1.   Definitions
1.1   “Eurolux” means Eurolux Australia Pty Ltd, its successors and assigns or any person acting on behalf of and with the authority of Eurolux Australia Pty Ltd.
1.2   “Customer” means the person/s buying the Goods as specified in any invoice, document or order, and if there is more than one Customer is a reference to each Customer jointly and severally.
1.3   “Goods” means all Goods or Services supplied by Eurolux to the Customer at the Customer’s request from time to time (where the context so permits the terms ‘Goods’ or ‘Services’ shall be interchangeable for the other).
1.4   “Price” means the Price payable for the Goods as agreed between Eurolux and the Customer in accordance with clause 4 below.

2.   Acceptance
2.1   The Customer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Customer places an order for or accepts Delivery.
2.2   These terms and conditions may only be amended with Eurolux’s consent in writing and shall prevail to the extent of any inconsistency with any other document or agreement between the Customer and Eurolux.
2.3   None of Eurolux’s agents or representatives are authorised to make any representations, statements, conditions or agreements not expressed by the manager of Eurolux in writing nor is Eurolux bound by any such unauthorised statements.

3. Change in Control
3.1 The Customer shall give Eurolux not less than fourteen (14) days prior written notice of any proposed change of ownership of the Customer and/or any other change in the Customer’s details (including but not limited to, changes in the Customer’s name, address, contact phone or fax number/s, or business practice). The Customer shall be liable for any loss incurred by Eurolux as a result of the Customer’s failure to comply with this clause.

4.   Price and Payment
4.1   At Eurolux’s sole discretion the Price shall be either:
(a)   as indicated on any invoice provided by Eurolux to the Customer; or
(b)   the Price as at the date of Delivery according to Eurolux’s current price list.
4.2   At Eurolux’s sole discretion a non-refundable deposit may be required.
4.3   Time for payment for the Goods being of the essence, the Price will be payable by the Customer on the date/s determined by Eurolux, which may be:
(a)   on Delivery;
(b)   before Delivery;
(c)   thirty (30) days following the end of the month in which a statement is posted to the Customer’s address or address for notices;
(d)   the date specified on any invoice or other form as being the date for payment; or
(e)   failing any notice to the contrary, the date which is ninety (90) days following the date of any invoice given to the Customer by Eurolux.
4.4   Payment may be made by cash, cheque, bank cheque, electronic/on-line banking, EFTPOS, credit card (plus a surcharge of up to five percent (5%) of the Price), or by any other method as agreed to between the Customer and Eurolux.
4.5   Unless otherwise stated the Price does not include GST. In addition to the Price the Customer must pay to Eurolux an amount equal to any GST Eurolux must pay for any supply by Eurolux under this or any other agreement for the sale of the Goods. The Customer must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Customer pays the Price. In addition the Customer must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.

5.   Delivery
5.1   Delivery of the Goods (“Delivery”) is taken to occur at the time that:
(a)   the Customer or the Customer’s nominated carrier takes possession of the Goods at Eurolux’s address; or
(b)   Eurolux (or Eurolux’s nominated carrier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address.
5.2   At Eurolux’s sole discretion, the cost of Delivery is in addition to the Price.
5.3   The Customer must take Delivery by receipt or collection of the Goods whenever they are tendered for Delivery. In the event that the Customer is unable to take Delivery as arranged then Eurolux shall be entitled to charge a reasonable fee for redelivery and/or storage.
5.4   Eurolux may deliver the Goods in separate instalments. Each separate instalment shall be invoiced and paid in accordance with the provisions in these terms and conditions.
5.5   Any time or date given by Eurolux to the Customer is an estimate only. The Customer must still accept Delivery even if late and Eurolux will not be liable for any loss or damage incurred by the Customer as a result of the Delivery being late.
5.6   The Customer shall take delivery of the Goods tendered notwithstanding that the quantity so delivered shall be either greater or less than the quantity purchased provided that;
(a)   such discrepancy in quantity shall not exceed five percent (5%);
(b)   the Price shall be adjusted pro rata to the discrepancy.

6.   Risk
6.1   Risk of damage to or loss of the Goods passes to the Customer on Delivery and the Customer must insure the Goods on or before Delivery.
6.2   If any of the Goods are damaged or destroyed following Delivery but prior to ownership passing to the Customer, Eurolux is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by Eurolux is sufficient evidence of Eurolux’s rights to receive the insurance proceeds without the need for any person dealing with Eurolux to make further enquiries.
6.3   If the Customer requests Eurolux to leave Goods outside Eurolux’s premises for collection or to deliver the Goods to an unattended location then such Goods shall be left at the Customer’s sole risk.
6.4   The Customer agrees that they have read the instructions for using the Goods, and are aware that the Goods may break if dropped, and the handles on the Goods will become very hot in an oven, and that the Goods are not to be used in a microwave oven, and hot steam may scare or burn.

7.   Title
7.1   Eurolux and the Customer agree that ownership of the Goods shall not pass until:
(a)   the Customer has paid Eurolux all amounts owing to Eurolux; and
(b)   the Customer has met all of its other obligations to Eurolux.
7.2   Receipt by Eurolux of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised.
7.3   It is further agreed that:
(a)   until ownership of the Goods passes to the Customer in accordance with clause 7.1 that the Customer is only a bailee of the Goods and must return the Goods to Eurolux on request.
(b)   the Customer holds the benefit of the Customer’s insurance of the Goods on trust for Eurolux and must pay to Eurolux the proceeds of any insurance in the event of the Goods being lost, damaged or destroyed.
(c)   the Customer must not sell, dispose, or otherwise part with possession of the Goods other than in the ordinary course of business and for market value. If the Customer sells, disposes or parts with possession of the Goods then the Customer must hold the proceeds of any such act on trust for Eurolux and must pay or deliver the proceeds to Eurolux on demand.
(d)   the Customer should not convert or process the Goods or intermix them with other goods but if the Customer does so then the Customer holds the resulting product on trust for the benefit of Eurolux and must sell, dispose of or return the resulting product to Eurolux as it so directs.
(e)   the Customer irrevocably authorises Eurolux to enter any premises where Eurolux believes the Goods are kept and recover possession of the Goods.
(f)   Eurolux may recover possession of any Goods in transit whether or not delivery has occurred.
(g)   the Customer shall not charge or grant an encumbrance over the Goods nor grant nor otherwise give away any interest in the Goods while they remain the property of Eurolux.
(h)   Eurolux may commence proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods has not passed to the Customer.

8.   Personal Property Securities Act 2009 (“PPSA”)
8.1   In this clause financing statement, financing change statement, security agreement, and security interest has the meaning given to it by the PPSA.
8.2   Upon assenting to these terms and conditions in writing the Customer acknowledges and agrees that these terms and conditions constitute a security agreement for the purposes of the PPSA and creates a security interest in all Goods that have previously been supplied and that will be supplied in the future by Eurolux to the Customer.
8.3   The Customer undertakes to:
(a)   promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which Eurolux may reasonably require to;
(i)   register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;
(ii)   register any other document required to be registered by the PPSA; or
(iii)   correct a defect in a statement referred to in clause 8.3(a)(i) or 8.3(a)(ii);
(b)   indemnify, and upon demand reimburse, Eurolux for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register established by the PPSA or releasing any Goods charged thereby;
(c)   not register a financing change statement in respect of a security interest without the prior written consent of Eurolux;
(d)   not register, or permit to be registered, a financing statement or a financing change statement in relation to the Goods in favour of a third party without the prior written consent of Eurolux;
(e)   immediately advise Eurolux of any material change in its business practices of selling the Goods which would result in a change in the nature of proceeds derived from such sales.
8.4   Eurolux and the Customer agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and conditions.
8.5   The Customer waives their rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA.
8.6   The Customer waives their rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA.
8.7   Unless otherwise agreed to in writing by Eurolux, the Customer waives their right to receive a verification statement in accordance with section 157 of the PPSA.
8.8   The Customer must unconditionally ratify any actions taken by Eurolux under clauses 8.3 to 8.5.
8.9   Subject to any express provisions to the contrary nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions of the PPSA.

9.   Security and Charge
9.1   In consideration of Eurolux agreeing to supply the Goods, the Customer charges all of its rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Customer either now or in the future, to secure the performance by the Customer of its obligations under these terms and conditions (including, but not limited to, the payment of any money).
9.2   The Customer indemnifies Eurolux from and against all Eurolux’s costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising Eurolux’s rights under this clause.
9.3   The Customer irrevocably appoints Eurolux and each director of Eurolux as the Customer’s true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 9 including, but not limited to, signing any document on the Customer’s behalf.
10.   Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA)
10.1   The Customer must inspect the Goods on Delivery and must within fourteen (14) days of such time notify Eurolux in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. The Customer must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Upon such notification the Customer must allow Eurolux to inspect the Goods.
10.2   At the sole discretion of Eurolux, and only for “wholesale” Customers of the Goods, the time limit for defects as per clause 10.1, shall be for a six (6) month duration from the date of Delivery.
10.3   Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (Non-Excluded Guarantees).
10.4   Eurolux acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees.
10.5   Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, Eurolux makes no warranties or other representations under these terms and conditions including but not limited to the quality or suitability of the Goods. Eurolux’s liability in respect of these warranties is limited to the fullest extent permitted by law.
10.6   If the Customer is a consumer within the meaning of the CCA, Eurolux’s liability is limited to the extent permitted by section 64A of Schedule 2.
10.7   If Eurolux is required to replace the Goods under this clause or the CCA, but is unable to do so, Eurolux may refund any money the Customer has paid for the Goods.
10.8   If the Customer is not a consumer within the meaning of the CCA, Eurolux’s liability for any defect or damage in the Goods is:
(a)   limited to the value of any express warranty or warranty card provided to the Customer by Eurolux at Eurolux’s sole discretion;
(b)   limited to any warranty to which Eurolux is entitled, if Eurolux did not manufacture the Goods;
(c)   otherwise negated absolutely.
10.9   Subject to this clause 10, returns will only be accepted provided that:
(a)   the Customer has complied with the provisions of clause 10.1; and
(b)   Eurolux has agreed that the Goods are defective; and
(c)   the Goods are returned within a reasonable time at the Customer’s cost (if that cost is not significant); and
(d)   the Goods are returned in as close a condition to that in which they were delivered as is possible.
10.10   Notwithstanding clauses 10.1 to 10.9 but subject to the CCA, Eurolux shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:
(a)   the Customer failing to properly maintain or store any Goods;
(b)   the Customer using the Goods for any purpose other than that for which they were designed;
(c)   the Customer continuing the use of any Goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user;
(d)   the Customer failing to follow any instructions or guidelines provided by Eurolux;
(e)   fair wear and tear, any accident, or act of God.
10.11   Eurolux may in its absolute discretion accept non-defective Goods for return in which case Eurolux may require the Customer to pay handling fees of up to twenty-five percent (25%) of the value of the returned Goods plus any freight costs.
10.12   Notwithstanding anything contained in this clause if Eurolux is required by a law to accept a return then Eurolux will only accept a return on the conditions imposed by that law.

11.   Default and Consequences of Default
11.1   Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half percent (2.5%) per calendar month (and at Eurolux’s sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.
11.2   If the Customer owes Eurolux any money the Customer shall indemnify Eurolux from and against all costs and disbursements incurred by Eurolux in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, Eurolux’s contract default fee, and bank dishonour fees).
11.3   Without prejudice to any other remedies Eurolux may have, if at any time the Customer is in breach of any obligation (including those relating to payment) under these terms and conditions Eurolux may suspend or terminate the supply of Goods to the Customer. Eurolux will not be liable to the Customer for any loss or damage the Customer suffers because Eurolux has exercised its rights under this clause.
11.4   Without prejudice to Eurolux’s other remedies at law Eurolux shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to Eurolux shall, whether or not due for payment, become immediately payable if:
(a)   any money payable to Eurolux becomes overdue, or in Eurolux’s opinion the Customer will be unable to make a payment when it falls due;
(b)   the Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or
(c)   a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.

12.   Cancellation
12.1   Eurolux may cancel any contract to which these terms and conditions apply or cancel Delivery at any time before the Goods are delivered by giving written notice to the Customer. On giving such notice Eurolux shall repay to the Customer any money paid by the Customer for the Goods. Eurolux shall not be liable for any loss or damage whatsoever arising from such cancellation.
12.2   In the event that the Customer cancels Delivery the Customer shall be liable for any and all loss incurred (whether direct or indirect) by Eurolux as a direct result of the cancellation (including, but not limited to, any loss of profits).

13.   Privacy Act 1988
13.1   The Customer agrees for Eurolux to obtain from a credit reporting body (CRB) a credit report containing personal credit information (e.g. name, address, D.O.B, occupation, previous credit applications, credit history) about the Customer in relation to credit provided by Eurolux.
13.2   The Customer agrees that Eurolux may exchange information about the Customer with those credit providers and with related body corporates for the following purposes:
(a)   to assess an application by the Customer; and/or
(b)   to notify other credit providers of a default by the Customer; and/or
(c)   to exchange information with other credit providers as to the status of this credit account, where the Customer is in default with other credit providers; and/or
(d)   to assess the creditworthiness of the Customer including the Customer’s repayment history in the preceding two years.
13.3   The Customer consents to Eurolux being given a consumer credit report to collect overdue payment on commercial credit.
13.4   The Customer agrees that personal credit information provided may be used and retained by Eurolux for the following purposes (and for other agreed purposes or required by):
(a)   the provision of Goods; and/or
(b)   analysing, verifying and/or checking the Customer’s credit, payment and/or status in relation to the provision of Goods; and/or
(c)   processing of any payment instructions, direct debit facilities and/or credit facilities requested by the Customer; and/or
(d)   enabling the collection of amounts outstanding in relation to the Goods.
13.5   Eurolux may give information about the Customer to a CRB for the following purposes:
(a)   to obtain a consumer credit report;
(b)   allow the CRB to create or maintain a credit information file about the Customer including credit history.
13.6   The information given to the CRB may include:
(a)   personal information as outlined in 13.1 above;
(b)   name of the credit provider and that Eurolux is a current credit provider to the Customer;
(c)   whether the credit provider is a licensee;
(d)   type of consumer credit;
(e)   details concerning the Customer’s application for credit or commercial credit (e.g. date of commencement/termination of the credit account and the amount requested);
(f)   advice of consumer credit defaults, overdue accounts, loan repayments or outstanding monies which are overdue by more than sixty (60) days and for which written notice for request of payment has been made and debt recovery action commenced or alternatively that the Customer no longer has any overdue accounts and Eurolux has been paid or otherwise discharged and all details surrounding that discharge(e.g. dates of payments);
(g)   information that, in the opinion of Eurolux, the Customer has committed a serious credit infringement;
(h)   advice that the amount of the Customer’s overdue payment is equal to or more than one hundred and fifty dollars ($150).
13.7   The Customer shall have the right to request (by e-mail) from Eurolux:
(a)   a copy of the information about the Customer retained by Eurolux and the right to request that Eurolux correct any incorrect information; and
(b)   that Eurolux does not disclose any personal information about the Customer for the purpose of direct marketing.
13.8   Eurolux will destroy personal information upon the Customer’s request (by e-mail) or if it is no longer required unless it is required in order to fulfil the obligations of this agreement or is required to be maintained and/or stored in accordance with the law.
13.9   The Customer can make a privacy complaint by contacting Eurolux via e-mail. Eurolux will respond to that complaint within seven (7) days of receipt and will take all reasonable steps to make a decision as to the complaint within thirty (30) days of receipt of the complaint. In the event that the Customer is not satisfied with the resolution provided, the Customer can make a complaint to the Information Commissioner at www.oaic.gov.au.

14.   General
14.1   The failure by Eurolux to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect Eurolux’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
14.2   These terms and conditions and any contract to which they apply shall be governed by the laws of New South Wales, the state in which Eurolux has its principal place of business, and are subject to the jurisdiction of the Manly Local Court in that state.
14.3   Subject to clause 10, Eurolux shall be under no liability whatsoever to the Customer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by Eurolux of these terms and conditions (alternatively Eurolux’s liability shall be limited to damages which under no circumstances shall exceed the Price).
14.4   The Customer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Customer by Eurolux nor to withhold payment of any invoice because part of that invoice is in dispute.
14.5   Eurolux may license or sub-contract all or any part of its rights and obligations without the Customer’s consent.
14.6   The Customer agrees that Eurolux may amend these terms and conditions at any time. If Eurolux makes a change to these terms and conditions, then that change will take effect from the date on which Eurolux notifies the Customer of such change. The Customer will be taken to have accepted such changes if the Customer makes a further request for Eurolux to provide Goods to the Customer.
14.7   Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.
14.8   The Customer warrants that it has the power to enter into this agreement and has obtained all necessary authorisations to allow it to do so, it is not insolvent and that this agreement creates binding and valid legal obligations on it.

Returns Policy

Terms & Conditions

Privacy Policy